Shipping policy

Shipping Policy

General Information

We ship to Switzerland and Liechtenstein. All orders are processed during regular business hours on business days (Monday to Friday, excluding public holidays).

Shipping Times

The estimated delivery timeframe for your order will be confirmed in your order confirmation. Please refer to your order confirmation for the binding delivery timeline specific to your order.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your purchase.

Order Processing

Once your order has been placed, you will receive an order confirmation by email. Please review this confirmation carefully, as it contains all relevant details regarding your shipment, including the binding estimated delivery timeframe.

Tracking

Where available, a tracking number will be provided once your order has been dispatched. You can use this to monitor the status of your delivery.

Delivery Issues

If your order has not arrived within the timeframe stated in your order confirmation, or if your shipment appears to be damaged upon arrival, please contact us as soon as possible so we can assist you.

Contact

For any questions regarding your shipment, please reach out to us at igz@igz.ch.