Refund policy

IGZ provides a warranty within the framework of the respective warranty conditions of its suppliers and replaces free of charge parts that have become unusable due to material or manufac-turing defects. Work to replace such parts is free of charge for one year. A warranty obligation of IGZ, which exceeds the war-rantyconditions of its suppliers, is hereby expressly excluded. IGZ is especially not liable for the direct or indirect damages caused to the buyer. Claims for damages, interest and other costs are excluded. Financial claims resulting from warranty services can-not exceed the procurement value of the goods. When handling products with a high value (e.g. storage in refrigerators) IGZ al-ways recommends a strategy with double security and the conclusion of a maintenance contract.
The warranty becomes void if the equipment is not operated with original materials, original reagents or original chemicals, in case of incorrect operation and improper use, negligent han-dling and incorrect storage, and if equipment and parts are modified. Products and parts that are subject to wear and tear or an expiry date, as well as broken glass, are excluded from the warranty. IGZ does not give any warranty on devices and parts that have not been sold or maintained by IGZ.
Certain products of IGZ require network technology and com-plex information technology from third parties for the proper operation which is not subject to warranty for IGZ. IGZ does not guarantee for damages caused by changes in hardware or soft-ware of third parties (e.g. micro-soft, LAN networks etc.) that have direct effects on IGZ products.
Necessary service and maintenance work is not free of charge, even during the period of the warranty claim, and will therefore be invoiced.
If devices are modified in the course of further development and improvements, the customer is only entitled to subsequent changes or improvements after receipt of the delivery if these can be made to his device and he is fully responsible for the costs incurred. In the event of default of payment, no warranty service will be provided.

Cancellations
Cancellations of orders require the written consent of IGZ. Costs that have already been incurred are to be borne by the cus-tomer. Temporary completion orders must be called within the agreed time, otherwise IGZ will arrange and invoice the remain-ing delivery.

Withdrawals
A claim for the replacement of a new device only arises after un-successful repair of the defective device. Exchange or return of the properly delivered goods is only permitted with our prior consent. In this case, only one credit note can be issued for the goods, deducting the costs incurred by the return for incoming goods inspection etc. Returns that are made without prior agree-ment will be returned at the expense and risk of the sender. Products that have reached their expiry date are excluded from exchange in any case.